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Subservicing can be a cost effective option for managing your company’s servicing portfolio and avoiding the sale of the servicing asset to another financial institution or investor. In a subservicing program, you maintain financial control over the asset without having to invest time and resources to support ever changing and complex loan administration processes. The servicing function is outsourced to a company that has the experience and scale to provide a more cost effective solution.

When selecting a subservicer, you need to consider the benefits and risks of the partner for both you and your customers.

Benefits for Our Clients:

  • Some expenses can be eliminated entirely, while other expenses become more predictable and stable.
  • Private Label subservicing is transparent to your customers. You maintain your brand equity and personal relationship since all customer-facing communications are in your name.
  • Reduced staffing issues.
  • Offer your customers a broader array of products.
  • Nationwide Bank will not cross-sell banking products to your customers. Instead, we’ll work with you to enhance your marketing initiatives.
  • New loan inquiries are warm transferred to your origination staff.
  • Dedicated account support staff.

Benefits for Your Customers:

  • Our state-of the-art technology and experienced staff ensures that each and every customer experience will be handled at the highest standard.
  • On-line access to account information.
  • Multilingual staff.

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